Coronavirus (COVID-19) Updates
Last updated: 7/15/2020
We understand that many borrowers are affected by the Coronavirus (COVID-19) and are looking for assistance. As a servicer of student loans, LendKey is obliged to follow the policies of our lending partners, and we are working with them to explore and provide relief options for borrowers who are impacted during this trying time.
Will there be any changes to my services?
The health and safety of our customers and employees is our number one priority. Our normal business hours remain unchanged and we are not expecting any interruptions to the service we provide. Your account can always be accessed online 24-7 at myaccount.lendkey.com.
If we alter any processes during this crisis we will notify customers who may be impacted.
What can I do if I am having difficulties meeting my financial obligations?
If you are experiencing a hardship and unable to make your monthly payment, you may submit an online forbearance application and any necessary supporting documentation directly from your MyAccount. To access the application, click the Trouble Making Payments link.
If you have additional questions, we have a dedicated team to help answer any of your questions and to guide you through options on an individual basis. Please reach out to this team directly at email@example.com.
Does the government's announcement regarding student loan interest impact my student loans serviced by LendKey?
Currently, the interest waiver on student loans applies to loans held by federal government agencies. Loans held by LendKey are considered private student loans and not part of that program. If you are a LendKey customer and have concerns about your ability to meet your student loan obligations, please reach out to firstname.lastname@example.org.
What should I do if my school sent me a refund due to Coronavirus (COVID-19)?
If you received a refund check from your school you can apply the refund to your loan balance. Information on how to make a one-time payment can be found on your MyAccount.